Gift Terms & Conditions


  1. Ticketek Gift Vouchers are automatically activated 48 hours after purchase. Please allow 48 hours before attempting to redeem.
  2. Ticketek Gift Vouchers can be redeemed for tickets to participating events* on sale through, the Ticketek Call Centre and Ticketek Agencies.
  3. Event specific Gift Vouchers** can only be redeemed through Ticketek Agencies.   Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific type of credit or debit card is required to complete the transaction.
  4. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction.
  5. Ticketek Gift Vouchers are available in denominations of $20, $50, $100, $150 and $200.
  6. A Service and Handling Fee, and a Delivery Fee may apply at the time a Ticketek Gift voucher is purchased.
  7. The fees which may apply to the redemption of Ticketek Gift Vouchers include a Service and Handling Fee and Delivery Fee.
  8. Ticketek Gift Vouchers are valid for 12 months from the date of purchase and must be redeemed within that period.  Any remaining balance at the end of that period will be forfeited.
  9. Ticketek will not refund Ticketek Gift Vouchers unless required by law.
  10. Ticketek Gift Vouchers are partially redeemable. If the cost of a selected event ticket exceeds the redeemable value of a Ticketek Gift Voucher, the voucher holder will be required to pay the difference between the transaction total and the value of the particular Ticketek Gift voucher.  The full value of any unused credit remaining on a Ticketek Gift Voucher must be redeemed before alternative payment methods will be accepted in respect of the outstanding balance of a transaction.
  11. Multiple Ticketek Gift Vouchers may be used as payment for a single transaction. A limit of $1,000 worth of Ticketek Gift Vouchers can be redeemed per transaction.
  12. If the transaction total at redemption is less than the value of a Ticketek Gift Voucher used for redemption, the residual credit balance of the Ticketek Gift Voucher will remain on the particular voucher and may be redeemed prior to the expiry date in accordance with these terms and conditions.
  13. Ticketek Gift Vouchers are not redeemable for cash and cannot be resold or exchanged.
  14. Ticketek Gift Vouchers cannot be redeemed for further Ticketek Gift Vouchers.
  15. Ticketek Gift Vouchers are not reloadable. When the value of a Ticketek Gift Voucher has been redeemed, the particular voucher cannot be reloaded.
  16. Ticketek may cancel a Ticketek Gift Voucher, refuse redemption or cancel tickets purchased using a Ticketek Gift Voucher if it suspects that a Ticketek Gift Voucher is being used fraudulently, in an unauthorised or illegal manner, or it has reason to believe that the voucher holder is in breach of these terms and conditions.

**Ticketek Gift Vouchers cannot be used for some events on sale through Ticketek - please check the relevant event page on to ascertain if Ticketek Gift Vouchers can be used to purchase tickets for a particular event
** Event specific gift vouchers may be available from time to time for particular events e.g. Festivals or season events.

For Further information call 0800 TICKETEK

About Ticketek

Established in 1979, Ticketek is the leading ticketing partner to the sports and live entertainment industry in New Zealand and Australia.

Customers can buy tickets to their favourite events - from concerts, theatre, musicals, festivals and exhibitions to sport, experiences and family events - via New Zealand's most advanced multi-channel sales and distribution network including leading Entertainment Events website, world class mobile site, call centre or at any of the agency outlets.

Ticketek provides ticketing services to New Zealand's premier venues and organisations including; AMI Stadium, Horncastle Arena, Isaac Theatre Royal, Westpac Stadium, Hawke's Bay Opera House, Napier Municipal Theatre, Pettigrew.Green Arena, Taupo Great Lake Centre, Baycourt Theatre, Claudelands Arena, Clarence St Theatre, Founders Theatre, FMG Stadium Waikato, Seddon Park, SKYCITY Theatre, The Trusts Arena, Forum North, TSB Bowl of Brooklands, TSB Showplace, TSB Stadium, Yarrow Stadium, Vodafone Warriors, NRL Auckland Nines, New Zealand Cricket, Wellington Phoenix, ASB Classic, ITM Auckland SuperSprint, New Zealand Festival, Toast Martinborough, Marlborough Wine & Food Festival, Homegrown, and more.

Ticketek has offices in Auckland, Wellington, Hamilton, Christchurch, Adelaide, Brisbane, Canberra, Gold Coast, Melbourne, Perth and Sydney.


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