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Gift Terms & Conditions Tickets


  1. Ticketek Gift Vouchers are automatically activated 48 hours after purchase. Please allow 48 hours before attempting to redeem.
  2. Ticketek Gift Vouchers can be redeemed for tickets to participating events* on sale through, the Ticketek Call Centre and Ticketek Agencies.
  3. Event specific Gift Vouchers** can only be redeemed through Ticketek Agencies.   Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific type of credit or debit card is required to complete the transaction.
  4. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction.
  5. Ticketek Gift Vouchers are available in denominations of $20, $50, $100, $150 and $200.
  6. A Service and Handling Fee, and a Delivery Fee may apply at the time a Ticketek Gift voucher is purchased.
  7. The fees which may apply to the redemption of Ticketek Gift Vouchers include a Service and Handling Fee and Delivery Fee.
  8. Ticketek Gift Vouchers are valid for 12 months from the date of purchase and must be redeemed within that period.  Any remaining balance at the end of that period will be forfeited.
  9. Ticketek will not refund Ticketek Gift Vouchers unless required by law.
  10. Ticketek Gift Vouchers are partially redeemable. If the cost of a selected event ticket exceeds the redeemable value of a Ticketek Gift Voucher, the voucher holder will be required to pay the difference between the transaction total and the value of the particular Ticketek Gift voucher.  The full value of any unused credit remaining on a Ticketek Gift Voucher must be redeemed before alternative payment methods will be accepted in respect of the outstanding balance of a transaction.
  11. Multiple Ticketek Gift Vouchers may be used as payment for a single transaction. A limit of $1,000 worth of Ticketek Gift Vouchers can be redeemed per transaction.
  12. If the transaction total at redemption is less than the value of a Ticketek Gift Voucher used for redemption, the residual credit balance of the Ticketek Gift Voucher will remain on the particular voucher and may be redeemed prior to the expiry date in accordance with these terms and conditions.
  13. Ticketek Gift Vouchers are not redeemable for cash and cannot be resold or exchanged.
  14. Ticketek Gift Vouchers cannot be redeemed for further Ticketek Gift Vouchers.
  15. Ticketek Gift Vouchers are not reloadable. When the value of a Ticketek Gift Voucher has been redeemed, the particular voucher cannot be reloaded.
  16. Ticketek may cancel a Ticketek Gift Voucher, refuse redemption or cancel tickets purchased using a Ticketek Gift Voucher if it suspects that a Ticketek Gift Voucher is being used fraudulently, in an unauthorised or illegal manner, or it has reason to believe that the voucher holder is in breach of these terms and conditions.

**Ticketek Gift Vouchers cannot be used for some events on sale through Ticketek - please check the relevant event page on to ascertain if Ticketek Gift Vouchers can be used to purchase tickets for a particular event
** Event specific gift vouchers may be available from time to time for particular events e.g. Festivals or season events.

For Further information call 0800 TICKETEK

About Ticketek

With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network.

A truly digital company, is Australia's number one Entertainment Events website, with a market leading mobile platform that gives customers the ability to browse, buy and deliver tickets on their phone, through both the mobile site and iPhone app. Ticketek also offers a dedicated customer care team, and operates over 75 agencies outlets throughout Australia.

Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experiences and family events.

Ticketek provides ticketing services to Australia's premier venues including ANZ Stadium, Qudos Bank Arena, Sydney Cricket Ground, Allianz Stadium, Melbourne Cricket Ground, Rod Laver Arena, Her Majesty's Theatre, Suncorp Stadium, Brisbane Entertainment Centre, Metricon Stadium, Newcastle Entertainment Centre, GIO Stadium, Adelaide Entertainment Centre, Adelaide Oval, Regal Theatre and RAC Arena. Ticketek also sells tickets to some of Australia's most prominent events including the Australian Open Tennis Tournament.

Ticketek Australia has offices in Sydney, Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, Perth.

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