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Collection Statement - Ticket Purchase
(required under Australian Privacy Principle ("APP") 5)

Ticketek Pty Limited ACN 010 129 110 ("Ticketek/we/us") will collect, store and use the personal information you have provided to us pursuant to the terms of this Collection Statement and our Privacy Policy.

Uses of your personal information
The primary purpose for which Ticketek is collecting your personal information is to provide you with ticketing services such as to process any ticket or other purchase you may have made with us, and to contact you if there is an event cancellation or change in event details, or for the replacement of lost tickets.

You agree that we may also use your personal information for related secondary purposes including to:

  • get a better understanding of you, your needs, your behaviours, and how you interact with us in order to identify ways in which we can provide you with a better service, or enhance your experience of our website and mobile site or other services;
  • manage your dealings with us as a My Ticketek member;
  • allow venue operators, authorised ticket on-sellers and promoters of events for which you purchase tickets to use it for operational purposes and, with your consent, marketing and promotional purposes;
  • to allow sponsors, sporting clubs, authorised ticket on-sellers and re-sellers of events for which you purchase tickets to use it for operational purposes only, for example, to provide you with additional information about the event or venue that you are attending;
  • for business research and development of new products and services, including for My Ticketek members and our business clients
  • for the conduct of data analytics and predicting trends
  • display content and advertising (including in relation to tickets and events) that is customised to your interests, preferences & experiences, including through online targeted marketing, data and audience matching, and market segmentation activities.
  • send marketing and promotional material about our products and/or services (or the products and/or services of our Related Bodies Corporate) that we believe you may be interested in;
  • engage in marketing services in connection with the product and services we provide;
  • fulfil purposes otherwise required/permitted by law (including the Privacy Act); and
  • fulfil any other purpose as expressly listed in our Privacy Policy.

If you don't provide us with the personal information requested or the information provided is incorrect or incomplete, this could impact the level of service we are able to provide to you. For example we will not be able to contact you in the case of an event cancellation or venue change.

Disclosures of your personal information to third parties
We may disclose your personal information to the following organisations for the purposes described above (as well as otherwise permitted or required under Australian law):

  • Ticketek's Related Bodies Corporate (including Ticketek New Zealand Ltd, TEG Insights, Eventopia and TEG Live);
  • Ticketek's agents and other third parties contractors who carry out functions for us (including but not limited to, hosting, email marketing and/or data processing providers);
  • venue operators and promoters of events for which you purchase tickets;
  • to sponsors, sporting clubs, authorised ticket on-sellers and re-sellers for operational purposes only; and
  • any other organisation as expressly covered in our Privacy Policy.

Disclosures of your personal information to overseas recipients
Some recipients to whom we disclose your personal information may be based overseas, most likely in the Philippines and New Zealand, although countries where such recipients are located may vary. For example, from time to time we disclose personal information to our related company, Ticketek New Zealand Ltd.

By accepting this Collection Statement, you consent to us disclosing your personal information to overseas recipients.

Ticketek's Privacy Policy
Please see Ticketek's Privacy Policy for further details regarding:

  1. how you may access or correct any of your personal information collected by Ticketek; and
  2. how you may lodge a complaint with Ticketek for a breach of any APP or APP code, and how Ticketek will action such complaint.

If you have any queries, concerns or other questions regarding Ticketek's collection of your personal information, please contact Ticketek's Privacy Officer at:

About Ticketek

With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network.

A truly digital company, is Australia's number one Entertainment Events website, with a market leading mobile platform that gives customers the ability to browse, buy and deliver tickets on their phone, through both the mobile site and iPhone app. Ticketek also offers a dedicated customer care team, and operates over 75 agencies outlets throughout Australia.

Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experiences and family events.

Ticketek provides ticketing services to Australia's premier venues including ANZ Stadium, Qudos Bank Arena, Sydney Cricket Ground, Allianz Stadium, Melbourne Cricket Ground, Rod Laver Arena, Her Majesty's Theatre, Suncorp Stadium, Brisbane Entertainment Centre, Metricon Stadium, Newcastle Entertainment Centre, GIO Stadium, Adelaide Entertainment Centre, Adelaide Oval, Regal Theatre and RAC Arena. Ticketek also sells tickets to some of Australia's most prominent events including the Australian Open Tennis Tournament.

Ticketek Australia has offices in Sydney, Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, Perth.

My Ticketek


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